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Privacy Policy

Your privacy is important to us. Learn how we protect your information.

Introduction

Highland Valves (Pty) Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website highlandvalves.com or interact with our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, phone number, company name, and country when you submit our contact form or request a quote
  • Communication Data: Messages, enquiries, and feedback you send to us
  • Technical Data: IP address, browser type, operating system, and browsing behavior collected through cookies and analytics tools
  • Business Data: Information about your company and valve requirements shared during business discussions

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer support
  • To process quote requests and provide product information
  • To send relevant communications about our products and services
  • To improve our website and customer experience
  • To analyze website usage and optimize our content
  • To comply with legal obligations and protect our business interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., form processing services)
  • Business Partners: With InterApp and other business partners when necessary to fulfill your product requirements
  • Legal Requirements: When required by law or to protect our rights, safety, and property
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide personalized content and recommendations

You can control cookie settings through your browser. However, disabling cookies may affect some website features.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

We regularly review and update our security practices to ensure your data remains protected.

Your Rights

Under applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Withdrawal: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

International Data Transfers

As we serve customers across Africa (South Africa, Zimbabwe, Zambia, Namibia, Botswana, Malawi, Mozambique), your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: January 2026